Refund Policy
Our promise
Your flowers are made fresh on the day of delivery. If something arrives damaged, wilted, or not as ordered, we will make it right — with a replacement bouquet or a refund, at our discretion.
What qualifies
- Flowers arrived damaged, wilted, or significantly different from the ordered bouquet.
- Your order was not delivered on the agreed date through our fault.
What does not qualify
- Fresh flowers are perishable goods and cannot be returned for a change of mind. All sales are final except as described above.
- Minor natural variations in colour, shape, or size — every bouquet is hand-made and unique.
How to report a problem
Contact us on the day of delivery at info@buket.ca or (647) 669-8649 with your order number and photos of the issue taken at the time of delivery, including the packaging. We will review and respond within one business day. Claims for issues reported later, or for flowers left unattended, in heat, or without water after delivery, cannot be accepted.
Refunds
If we confirm the problem was present at delivery, we will first offer a replacement bouquet. Refunds are issued to the original payment method within 5–10 business days, at our discretion.
Cancellations
You may cancel free of charge before your bouquet leaves our studio. For same-day orders, contact us as soon as possible at info@buket.ca or (647) 669-8649.
Returns address
BUKET by ONE DAY, 1375 Southdown Rd, Unit 22, Mississauga, ON.